By using Nexa, you agree to the terms below. These terms help keep Nexa safe, reliable, and fair for everyone.

Using Nexa

Nexa is an AI-powered customer support platform designed to assist teams with chat, email, and voice interactions.

You agree to:

• Use Nexa for lawful business purposes only

• Provide accurate account information

• Ensure you have permission to process customer data through Nexa

AI-generated content

Nexa uses AI to generate responses, summaries, and voice interactions.

You understand that:

• AI outputs are generated based on provided inputs

• You remain responsible for how Nexa is used in your business

• Nexa is a support tool, not a replacement for human judgment

We recommend reviewing AI outputs, especially in sensitive cases.

Voice support usage

When using Nexa’s voice features:

• Calls may be recorded or transcribed for quality and accuracy

• You are responsible for complying with local call recording laws

• Nexa provides tools, but compliance remains your responsibility

Account security

You are responsible for:

• Keeping your login details secure

• Restricting access to authorised users only

• Not sharing your account in ways that violate your plan

If you suspect unauthorised access, contact us immediately.

Acceptable use

You may not:

• Use Nexa to harass, deceive, or harm others

• Attempt to reverse-engineer or misuse the platform

• Upload malicious or illegal content

We reserve the right to suspend or terminate accounts that violate these terms.

Service availability

We aim to keep Nexa available and reliable, but:

• Service interruptions may occur

• Features may change or improve over time

We do not guarantee uninterrupted service.

Termination

You may cancel your account at any time. We may suspend or terminate access if these terms are violated.

Limitation of liability

To the fullest extent permitted by law:

• Nexa is provided “as is”

• We are not liable for indirect or consequential damages

• Your use of Nexa is at your own risk

Changes to these terms

We may update these terms occasionally. Continued use of Nexa means you accept the updated terms.

Contact

Questions? Reach us at support@nexa.ai.